The CHIETA recently welcomed, Joel Mmapulane to the CHIETA team as the new ETQA Manager and he has plans to ensure that the highest level of quality assurance is maintained throughout the organisation.
It is with great pleasure that we introduce Joel Matshela Mmapulane who has been recently appointed as the CHIETA’s new ETQA Manager. We caught up with him during his busy schedule to discover a little bit about him and to discuss his career journey that has led him to join us at the CHIETA today.
Q. Tell us a little bit about your career path to date.
A. I started my career as an educator, employed by the former homeland of Lebowa which now forms part of the Limpopo Province. It was after the launch of the NSDS 1 that I became on a part-time basis, an Independent Skills Development Facilitator (ISDF) for the Wholesale & Retail SETA (W&RSETA). In these roles, I was responsible for assisting small and medium enterprises with their WSP submissions so that they can claim back their Mandatory Grants. It is the knowledge I gained in the training and development landscape that prepared me to take on the role of a Leadership Advisor (responsible for Gauteng, North West, Limpopo and Mpumalanga) with the Construction Education and Training Authority (CETA). Due to my newly acquired qualifications in the field and my knowledge of education, training and development quality assurance, I have since then worked across numerous industries:
- Wholesale & Retail SETA in different roles – Regional Coordinator (Limpopo and Mpumalanga), Regional Quality Assurer (Limpopo and Mpumalanga) and National Projects Coordinator.
- South African Pharmacy Council – Assistant Manager: ETQA
- Quality Council for Trades and Occupations – Deputy Director: Monitoring and Evaluation
- Engineering Council of South Africa – Manager: Education, Accreditation and CPD
- Chartered Institute of Procurement and Supply – Education & Membership Manager (Southern Africa)
Q. Why do you think an ETQA Division is important for an organisation like the CHIETA?
Quality control is important in any business, and the Education and Training space is no exception to the rule. Quality control is important in the SETA space because it ensures consistent quality control and meeting the approved standards.
The industry is looking for qualified professionals who can boost customer satisfaction, reduce waste and avoid legal liability. It is therefore important for the CHIETA to produce capable candidates for the chemical industry by ensuring the quality of its: offerings; skills development providers; learning programmes, accountable personnel etc. are up to industry standards.
Q. What prompted you to want to join the CHIETA?
A. I have always been an innovative person and throughout my work history. I have also always been adept at developing key strategies for managing strict quality assurance compliance, monitoring and evaluation methodologies as well as implementing appropriate remediation /action plans for non – compliance. The CHIETA will not be an exception in this regard.
Q. What are some of your goals in your role as the CHIETA’s ETQA Manager?
A. I will, in collaboration with my colleagues, ensure that the highest level of quality is maintained within the sector. My team and I will support all cross-functional efforts that are aimed at achieving the CHIETA’s goals of skilling the nation in preparation for the Fourth Industrial Revolution.
Q. Do you any message to share with our stakeholders?
A. The key to my overall responsibilities is to ensure that you as the CHIETA’s stakeholders are supported and developed. I will strive to ensure that my dealings with you as our valued stakeholders are always positive and empathetic.